Player Protection
Responsible Gaming at rbajei
rbajei is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Our responsible gaming framework gives you the tools, knowledge, and support you need to stay in control — so that gambling remains entertainment, never a burden.
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Our Commitment to Safe Play
At rbajei, responsible gaming is not an afterthought — it is a core pillar of how we operate. We believe that gambling should be a form of entertainment enjoyed freely and within personal limits. We are fully committed to creating an environment where players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all of Bangladesh can enjoy cricket betting, live dealer tables, slots, and more with confidence and peace of mind.
Our responsible gaming programme is built around three principles: Prevention, giving players the awareness and tools to recognise risky behaviour before it escalates; Protection, providing robust account controls that put players firmly in charge of their gambling activity; and Support, ensuring that anyone who needs help can access it quickly, without judgement, at any time of day.
rbajei's platform integrates responsible gaming features directly into every account dashboard. These tools are free to use, easy to activate, and are designed to work in real time — so that when you decide to set a limit or take a break, it takes effect immediately. No waiting periods for restrictions to kick in, and no obstacles placed in the way of players who choose to protect themselves.
The rbajei Safe Play Pledge
rbajei pledges to never market to self-excluded players, to enforce strict age verification on every account, to provide transparent odds and game mechanics, and to make responsible gaming tools accessible to every player, at all times, free of charge.
Age Restriction Policy
rbajei operates a strict 18+ policy. Gambling is only permitted for adults aged 18 years and above. Players under the age of 18 are strictly prohibited from registering an account, depositing funds, placing bets, or accessing any real-money games on the rbajei platform.
Age Verification at Registration
Every new player who registers on rbajei must complete an identity and age verification process (KYC — Know Your Customer) before they are permitted to make a deposit or withdraw funds. This process requires players to submit a valid government-issued identity document, such as a National Identity Card (NID) or passport, that confirms their name and date of birth. Any account where age verification cannot be completed will be suspended until the required documentation is provided.
Protecting Young People
If you share a device or computer with other household members — including children or teenagers — we strongly encourage you to take the following precautions:
- Always log out of your rbajei account when you have finished your session.
- Never save your login credentials in a shared browser or on a shared device.
- Enable parental control software on shared devices to block access to gambling websites.
- Keep your rbajei account password private and do not share it with any other person.
Recognising Problem Gambling
For the vast majority of players, gambling is a fun recreational activity. However, for some individuals, gambling can become problematic over time. Problem gambling can affect anyone regardless of age, background, or income level. Recognising the early warning signs is the first and most important step towards regaining control.
The following behavioural patterns may indicate that gambling is becoming a problem. If you recognise any of these signs in yourself or someone you know, we strongly encourage you to use rbajei's player protection tools or seek external support:
Self-Assessment Questions
If you are unsure whether your gambling habits are becoming a concern, the following self-assessment questions can help you reflect honestly on your relationship with gambling. These questions are based on widely used problem gambling screening tools and are provided here for informational purposes only.
Consider each question carefully and answer honestly for yourself:
Have you ever bet more money than you could comfortably afford to lose in a single session?
Have you ever returned to gambling the day after a losing session in order to try and win back your losses?
Have you ever borrowed money from someone — a friend, family member, or financial institution — to fund gambling?
Have you ever felt that you needed to keep your gambling secret from people close to you?
Have you ever experienced strong feelings of guilt, shame, or regret after a gambling session?
Have you ever tried to cut back or stop gambling, but found that you were unable to do so?
Player Protection Tools
rbajei provides a suite of account-level tools that give you direct control over your gambling activity. All tools are available free of charge from within your account settings and take effect immediately upon activation. You do not need to contact support to activate these tools, although our team is always available to assist you if needed.
Deposit Limits
Set a maximum deposit amount per day, week, or month in Bangladeshi Taka. Once your limit is reached, no further deposits will be accepted until the period resets. Limits can be decreased immediately; increases take 24 hours to come into effect to provide a cooling-off buffer.
Wagering Limits
Cap the total amount you can wager in a given period. This tool is particularly useful for players who want to enjoy the entertainment of betting while keeping total expenditure predictable and within budget.
Loss Limits
Define the maximum net loss you are comfortable with over a daily, weekly, or monthly period. When your net loss reaches the limit you have set, your account will be temporarily restricted from further play until the period resets.
Session Time Limits
Set a maximum duration for each gambling session. When your time limit is reached, you will receive a notification and your session will end automatically. This tool helps prevent the time distortion that can occur during extended play.
Reality Check
Enable periodic on-screen reminders that display how long you have been playing and a summary of your net session result. Reality checks can be set at intervals of 30, 60, or 120 minutes and serve as a prompt to pause and reflect.
Time-Out / Cool-Off
Take a short break from gambling by activating a time-out period of 24 hours, 48 hours, one week, or one month. During a time-out your account is suspended for real-money play, but you retain access to your account details and can withdraw any remaining balance.
Self-Exclusion Programme
Self-exclusion is the most comprehensive player protection tool available on rbajei. It is designed for players who feel that gambling has become a significant problem in their life and who want to take a definitive step to stop gambling on the platform for an extended period.
How Self-Exclusion Works
When you activate self-exclusion, your rbajei account is fully suspended for real-money gambling. You can request self-exclusion for the following minimum periods:
- 6 months — suitable for players who want a substantial break and time to reassess their gambling habits.
- 1 year — recommended for players who recognise a persistent pattern of problem gambling.
- 5 years — for players who want a long-term exclusion with a meaningful commitment period.
- Permanent / Indefinite — for players who wish to close their account on a permanent basis with no option to return.
What Happens During Self-Exclusion
Once self-exclusion is active, the following will apply immediately:
- Your account will be suspended and you will not be able to log in or place bets.
- Any pending bonuses or promotional credits in your account will be voided.
- rbajei will remove you from all marketing lists and you will not receive any promotional communications during the exclusion period.
- You may request withdrawal of any remaining real-money balance in your account by contacting [email protected].
- At the end of your chosen exclusion period (except for permanent exclusions), a mandatory cooling-off reflection period will apply before your account can be reactivated, to ensure the decision to return is considered and deliberate.
How to Activate Self-Exclusion
Self-exclusion can be activated by contacting rbajei's support team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered email address, your preferred exclusion duration, and confirm that you are the account holder. Our team will process your request within one business day and send you written confirmation once your account has been suspended.
Support Resources
rbajei's own support team is always your first point of contact for any responsible gaming concern. Beyond our in-platform tools, we encourage any player who is experiencing difficulties with gambling to reach out to professional support organisations. Talking to someone who understands problem gambling can make a significant difference.
Safe Gambling Tips
Responsible gambling is ultimately about maintaining a healthy relationship with betting as a leisure activity. The following practical guidelines are recommended for all rbajei players, regardless of experience level or how often they play:
- Set a budget before you start — decide in advance how much money you are comfortable spending and treat it as the cost of entertainment, not an investment with an expected return.
- Never gamble with borrowed money — only use funds that are genuinely disposable and that you can afford to lose without affecting your financial obligations.
- Accept that losses are part of the game — all casino games and sports bets carry a house edge or inherent risk. Losing sessions are normal and expected; never chase losses with larger bets.
- Take regular breaks — use rbajei's session time limits and reality check features to remind yourself to step away and do something else. Continuous play over long periods impairs judgement.
- Gamble for fun, not to earn money — treat every bet as the price of entertainment, not a financial strategy. Professional gambling is not a realistic or sustainable income source for the vast majority of people.
- Balance gambling with other activities — maintain a wide range of social activities, hobbies, and interests outside of gambling. A balanced lifestyle is the strongest protection against problem gambling.
- Do not gamble under the influence — avoid placing bets when you are feeling stressed, depressed, under the influence of alcohol, or otherwise impaired. These states increase impulsive decision-making.
- Keep track of time and money spent — review your transaction history and session logs in your rbajei account regularly to maintain an accurate picture of your gambling activity.
Deposit Limits
Set daily, weekly, or monthly deposit caps in ৳ BDT. Decreases apply instantly; increases require a 24-hour cooling-off period to prevent impulsive decisions.
Self-Exclusion
Suspend your account for 6 months, 1 year, 5 years, or permanently. Activated immediately on request — no loopholes, no early reinstatement.
Time-Out Breaks
Step away for 24 hours to 1 month with a single request. Your balance remains safe and withdrawable during any time-out period.
Reality Check Alerts
Receive on-screen reminders at regular intervals showing session duration and net result — a simple but effective nudge to stay aware.
Strict 18+ Policy
Every account is age-verified via NID or passport before real-money play begins. No exceptions. Underage gambling is taken with the utmost seriousness.
24/7 Safe Play Support
Our support team is available around the clock to assist with any responsible gaming concern — from setting limits to initiating self-exclusion — confidentially and without judgement.
Play Responsibly with rbajei
Enjoy cricket betting, live dealer games, slots, and more — all in ৳ BDT via bKash, Nagad, and Rocket. Use our built-in responsible gaming tools to stay in control. 18+ only. Please gamble responsibly.