rbajei Privacy Policy

1 Information We Collect

When you register, verify your identity, make a deposit, place a wager, or contact support on rbajei, we collect certain personal information. This section sets out the categories of data we collect and the context in which each category arises.

Information You Provide Directly

The following data is collected directly from you during account registration, KYC verification, or when you interact with our support team:

Information Collected Automatically

When you visit or use the rbajei platform, our systems automatically collect certain technical and behavioural data. This data helps us maintain platform security, detect fraud, and improve the overall user experience:

• Device data: Device type, operating system, browser type and version, screen resolution.
• Network data: IP address, approximate geographic location (derived from IP), internet service provider.
• Usage data: Pages visited, games played, session duration, click paths, deposit and withdrawal history, betting activity.
• Log data: Server logs recording access times, error events, and session identifiers.

2 How We Use Your Data

rbajei processes your personal data only for purposes that are lawful, specific, and proportionate. We do not sell your personal data to third parties. The table below sets out our primary processing purposes and the legal basis on which each rests.

Marketing Communications

If you have opted in to receive marketing communications from rbajei, we may send you emails or notifications about promotions, bonuses, BPL season offers, Eid special campaigns, and new game launches. You may withdraw your consent and unsubscribe at any time by contacting support at [email protected] or by using the unsubscribe link in any marketing email. Withdrawing consent for marketing will not affect the lawfulness of any processing already carried out on the basis of your prior consent.

Automated Decision-Making

rbajei uses automated systems to detect patterns associated with fraud, bonus abuse, and problem gambling. These systems may flag accounts for review or trigger temporary account restrictions without prior human intervention. Where an automated action materially affects your account, you have the right to request human review of that decision by contacting our support team.

3 Cookies & Tracking Technologies

The rbajei website uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies allow the site to remember your session, preferences, and certain usage patterns between visits.

Types of Cookies We Use

Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled, as they are essential for the platform to function. For all other cookie types, you may manage your preferences through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling functional or analytics cookies may affect certain features of the rbajei platform, such as remembered preferences or personalised game recommendations.

rbajei does not use third-party advertising cookies or cross-site tracking cookies that build profiles for external advertising networks.

4 Data Sharing & Third Parties

rbajei shares personal data with third parties only where it is necessary to deliver the platform's services, fulfil a legal obligation, or protect the legitimate interests of the platform and its players. We do not share personal data for commercial gain.

Categories of Third-Party Recipients

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners receive the minimum data required to process your deposit or withdrawal transaction. Each provider operates under its own privacy terms.
• Identity verification partners: Third-party KYC service providers who assist in verifying the authenticity of identity documents and confirming player age and address.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios receive anonymised session data and game history records necessary to resolve game disputes and ensure fair play.
• Platform security providers: Fraud detection and cybersecurity services that analyse network and behavioural data to protect the platform against unauthorised access, bot activity, and financial crime.
• Legal and regulatory authorities: Where we are required to disclose data by applicable law, court order, or at the lawful request of a competent authority in Bangladesh or another relevant jurisdiction, we will comply. We will notify affected players of such disclosures where permitted by law.

International Data Transfers

Some of rbajei's third-party service providers operate infrastructure located outside Bangladesh. Where your data is transferred internationally, rbajei takes reasonable steps to ensure that appropriate data protection safeguards are in place with those providers, including contractual data protection clauses that require recipients to handle your data with a standard of care equivalent to that applied by rbajei.

5 Data Retention Policy

rbajei retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

When a retention period expires, personal data is securely deleted or irreversibly anonymised. Where data is the subject of an active dispute, legal proceeding, or regulatory inquiry, retention may be extended until the matter is fully resolved.

6 Data Security Measures

rbajei takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. While no online platform can guarantee absolute security, rbajei applies industry-standard protections across all layers of the platform.

Technical Safeguards

• SSL/TLS encryption: All data transmitted between your browser and the rbajei platform is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols. The padlock icon in your browser address bar confirms this encryption is active during your session.
• Encrypted data storage: Sensitive data fields — including identity documents, payment references, and authentication credentials — are stored in encrypted form. Plain-text storage of passwords is strictly prohibited; all passwords are hashed using a strong one-way algorithm.
• Access controls: Access to player personal data within rbajei's systems is restricted to authorised personnel on a strict need-to-know basis. Staff access is logged and audited regularly.
• Intrusion detection: rbajei's infrastructure is monitored continuously for suspicious access patterns, unusual login activity, and potential security incidents.

Organisational Safeguards

• Staff who handle personal data are trained on data protection obligations and the specific handling requirements of different data categories.
• Third-party service providers with access to player data are required to maintain appropriate security standards as a condition of their engagement with rbajei.
• In the event of a data security incident that poses a risk to player privacy, rbajei will take immediate steps to contain the incident and will notify affected players as soon as reasonably practicable.

7 Your Privacy Rights

As a player on rbajei, you have a number of rights in relation to your personal data. These rights are outlined below. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe, and in any case within 30 days of receipt.

Withdrawing Consent

Where rbajei processes your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

Submitting a Privacy Request

To submit a data subject request, please email [email protected] with the subject line "Privacy Request" and include your registered email address and a brief description of your request. We may need to verify your identity before processing your request in order to ensure your data is not disclosed to an unauthorised third party. We will not charge a fee for handling straightforward requests; however, where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request.

8 Changes to This Policy

rbajei may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will update the "Last Updated" date shown at the top of the page and, where appropriate, notify active account holders via their registered email address.

We encourage you to review this Privacy Policy periodically to stay informed about how rbajei protects your personal information. Your continued use of the rbajei platform following notification of any changes constitutes your acknowledgement of the updated Policy.

If you have any questions about this Privacy Policy, or about how rbajei handles your personal data more generally, please do not hesitate to reach out to our support team. We are available 24 hours a day, seven days a week, and will be happy to assist.